Things You Need to Know

We founded Smokey Michigan with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Our Store Policies

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

Rest assured that your data security is our top priority. All online transactions typically exceed standard information security best practices and are conducted over a secure connection using the latest encryption technologies, ensuring you the best security during your shopping experience.

As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us 1-734-660-7565.

Our Privacy Policy

As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you.

We use single sign-on services that allow you to sign in to our Site using your third-party social networking login credentials for accounts such as Facebook. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party web site from our Site and interact with your friends from the third-party site(s). Our Site may also access available information from your third-party social network profile such as your name, profile picture, gender, list of friends, email address, wall postings and news feed.

Returns and Refunds

We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.

Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

Our Shipping Policy

Orders can be placed 7 days a week via . For security purposes, we do not accept order information via email. Please note that we do not ship outside of the United States. If you have any questions or concerns, please send us a message.

Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.

We are committed to using only the highest quality ingredients. Our BBQ sauces and Spices have no artificial preservatives or coloring and properly stored will remain fresh and delicious for approximately nine months.